Privacy Policy

Kiroclinique protects your personal information in accordance with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25. This policy explains how we collect, use, disclose, retain and destroy it.

1. Information we collect

From our patients: file opening date; birth name, address, phone number, email, date of birth and sex; reasons for each consultation; online health questionnaires; X-rays and results of examinations performed or requested by the chiropractor; diagnosis; description and date of services provided; recommendations; notes, correspondence and other documents relating to the services; financial information related to payment of fees.

From our employees, suppliers and business contacts: name, professional title, business contact details (phone, email, mailing address), personal contact details when provided by the person concerned, and financial information related to payment of salaries or fees.

We may also collect any information you send us through the website’s contact form or by email.

Information is collected directly from you and with your consent. We may collect it without your consent only in circumstances permitted by law.

2. Use

Your information is used solely to respond to your requests, manage your appointments, follow up on your file and bill for our services.

3. Service providers

Jane. Online booking and patient record management are provided through the Jane platform, to which we entrust this information for the sole purpose of delivering our services, under a contract. Jane’s servers are located in Canada, in British Columbia. Your information is therefore stored outside Quebec, and we ensure it receives adequate protection there.

Payments. Clover and Elavon process our payments and may collect the transaction data required. These companies handle this information under their own privacy policy.

4. Disclosure to third parties

We do not sell your information. We do not disclose it to any third party without your consent, except:

• where it is business contact information whose disclosure is reasonable in the course of our activities;
• where required by law;
• where necessary to prevent serious harm to the person concerned.

We disclose information to a service provider only if the processing is governed by an appropriate contract approved by the privacy officer.

5. Retention and destruction

Your information is stored in a database protected by reasonable technological and organizational security measures. We keep it for 5 years after your last visit to our clinics, unless the law provides for a different period. After that period, it is destroyed or anonymized.

6. Security

• Only staff members who need it to perform their duties have access to personal information.
• Physical documents are protected, and digital documents containing lists of personal information are encrypted.
• Access to databases requires a password, which is changed regularly.
• Everyone with access to the information signs a confidentiality agreement and receives training on information security risks.

7. Professional secrecy

The chiropractors at Kiroclinique are bound by professional secrecy under the Code of ethics of chiropractors and the Professional Code. We will never disclose that a person has consulted us, and we do not release the contents of your file without your authorization, except where the law requires or expressly allows it. Anyone who works with us is bound by the same duty of confidentiality.

8. Your rights: access and correction

You may consult your file, obtain a copy, or have it sent to a person of your choice. You may also request correction of any information that is inaccurate, incomplete or ambiguous, deletion of outdated or irrelevant information, and withdraw your consent.

We will respond to your request within a maximum of 10 days. Access is free, but fees not exceeding the cost of transcription, reproduction or transmission may apply; we will inform you beforehand. If we refuse a request, we will explain our reasons in writing and inform you of your recourses.

9. Cookies

Our website may use cookies to function properly and, with your consent, to measure traffic. You may refuse or disable them at any time in your browser settings.

10. Privacy officers

• Simon Lupien: 514 504-5476 (Montréal) and 450 527-1239 (Beloeil)
• Diana Al Ayoubi: 514 500-0264 (Laval)
• Email: info@kiroclinique.ca

All staff members must comply with this policy and with applicable laws and contractual obligations.

11. Complaints and questions

Anyone may file a complaint about the protection of their personal information, or ask a question about this policy, by writing to info@kiroclinique.ca or by calling one of the privacy officers. We respond to any complaint within 30 days of receiving it.

12. Confidentiality incidents

In the event of a confidentiality incident, we undertake to identify its cause, remedy it, reduce the risk of harm and prevent similar incidents from recurring. The privacy officer keeps a register of incidents.

Last updated: November 2026